PRIVACY POLICY | True North Log Works

1. Introduction
At True North Log Works (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website at tnlogworks.ca (the “Site”), or engage our services.

2. Scope
This policy applies to personal information collected by us in connection with our business operations, including via the Site, when you request a quote, contact us, or purchase our log home or log restoration services.

3. What Personal Information We Collect
We may collect (depending on your interaction) personal information such as:

Your name, mailing address, telephone number, email address.
Project information (e.g., property address where work will be done, project scope).
Communications between you and us (emails, phone calls, quoted work, contract information).
Website usage and device information (for instance via cookies or analytics: IP address, browser type, pages visited).
Any additional information you provide voluntarily (for example through forms on our Site or when you contact us).

4. How We Collect Personal Information
We collect your personal information in the following ways:

Directly from you, e.g., when you fill out a form on the Site (“Get a Quote” or contact us), send an email, or engage our service.
Automatically when you use the Site — via cookies, web analytics, server logs.
From third-party sources, if applicable (for instance service providers, contractors engaged by us).

5. Purposes for Collecting, Using and Disclosing Personal Information
We use the personal information we collect for purposes that include:

Providing you with quotes, services, and customer support regarding log homes, restoration or maintenance work.
Communicating with you about your project, services, updates, purposes of billing/invoicing and contracts.
Administering and managing our business operations (including record-keeping, satisfying legal/regulatory obligations).
Improving our website, services, and marketing (where and to the extent permitted by law).
Any other purpose to which you expressly consent.

We will not use or disclose your personal information for purposes other than those identified unless we obtain your consent or unless required or permitted by law.

6. Consent
By using the Site, submitting your personal information (e.g., via a form), or engaging our services, you are giving your consent to our collection, use and disclosure of your personal information as described in this policy. You may withdraw your consent at any time (subject to legal or contractual restrictions) by contacting us (see Section 11). Note: withdrawing consent may affect our ability to provide certain services.

7. Cookies and Other Tracking Technologies
Our Site uses cookies and similar tracking technologies to collect information about how visitors use the Site (for example: pages visited, time on site, device information). We use that data to improve the Site’s functionality, user experience and web analytics.
You may configure your browser to refuse cookies or alert you when cookies are being sent—but please note that disabling cookies may impact how the Site functions for you.

8. Retention and Security of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal or contractual obligations.
We have put in place physical, technical and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration or destruction. We regularly review our security practices and adapt them as required.

9. Access, Correction and Deletion
You have the right to:

Request access to the personal information we hold about you.
Request the correction of inaccurate or incomplete personal information.
In some cases, request the deletion or anonymization of your personal information (to the extent permitted by law).
If you wish to exercise any of those rights, please contact us (see Section 11). We will respond within a reasonable timeframe.

10. Disclosure to Third Parties; International Transfers
We may share your personal information with third-party service providers (for example analytics providers, website hosting, contractors) who assist us in delivering our services and operating our Site. We ensure that such third parties are bound by contractual obligations to protect your personal information.
If we transfer your personal information outside Canada, we will ensure that appropriate safeguards are in place and that the protection afforded is comparable to Canadian standards.

We will not sell or lease your personal information to third parties for their separate marketing purposes without your express consent.

11. Business Transfers
In the event that our business is sold, merged, or reorganized (including a sale of assets), your personal information held by us may be among the transferred assets. Should this occur, we will provide notice (via the Site or other appropriate means) before your personal information becomes subject to a different privacy policy.

12. Minors
Our services and Site are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected the personal information of a minor without appropriate consent, we will take steps to delete that information.

13. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time. Whenever we do so, we will update the “Effective date” noted at the top. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after the “Effective date” constitutes your acceptance of the revised policy.

14. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:

True North Log Works
PO Box 53, Matlock, MB, ROC 2B0
Email: info@tnlogworks.ca
Phone: 431-688-2747